Turku Feedback Service

Give feedback

In addition to the operations of City of Turku, you can also give feedback on the services of Southwest Finland Emergency Services, Föli – Turku Region Public Transport, and the Vaski libraries within their spheres of operation.

The feedback service cannot be used for issues related to billing (excluding reminders for stormwater bills) or to cancel reservations. For detailed instructions, click About service. We use reCAPTCHA service to prevent automatic junk mail.

Download mobile app

Watch tutorial video

Topical, Events

City bikes

Give feedback on city bike system

City Instruction Signs

New city wayfinding signs are tested on the riverside in the summer of 2019. The signs are located on the Turku Cathedral Square, near the Library Bridge and near the Aura Bridge.

Events

Feedback on the events organised around the city. Turku is a lively city of events, and a great number of festivals and outdoor events, culture, sports, openings, fairs, etc. is organised each year. Today, a lively and diverse urban life is an important city attraction.

Uusi Kauppatori

Anna palautetta uuden Kauppatorin suunnitelmista ja verkkosivuista

Catering, cleaning and property management services

Property management and security services

Give feedback about property management related upkeep and maintenance, management of the outdoor areas of properties, and security services.

Cleaning services

Feedback about cleaning (indoors)

Arkea catering services

Give feedback about catering in day care centres, schools, hospitals, old people’s homes and workplaces; home meal services; and meeting and ordered catering.

Day care and education

Vocational education

Feedback on the education services of the Turku Vocational Institute

General upper secondary education

Feedback on general upper secondary education

Basic education

Feedback on grades 1–9

Adult education centres

Feedback on the services of the Turku Adult Education Centre

Pre-school education

Feedback on pre-school education services

Employment Services Centre

Employment Centre

Feedback on Employment Centre services

Finding employment

Feedback on matters related to finding employment

Family and social services

Asiakkaan ja potilaan oikeudet

Palautetta rikos- ja riita-asiansovittelusta, sosiaaliasiamiehen ja potilasasiamiehen palveluista.

Family and Social Services

Emergency social services, income support, child welfare, substance abuse, immigrant services, adoption, paternity issues, child maintenance and visiting rights, child support and interpreter services.

Psykososiaaliset palvelut

Palautetta psykososiaalisista palveluista: asumis- ja päihdepalvelut, kasvatus- ja perheneuvola, psykologipalvelut, adoptioasiat, isyysasiat ja huolto-, elatus- ja tapaamisasiat

Guidance services, e-services, communications, and general feedback

Telephone switchboard

Feedback about the telephone switchboard

Electronic services

Give feedback regarding the eHealth portal, the dental care eService, the registration machines' operation (ITTE), social services eService, the Turku Map Service and the feedback service of the City of Turku.

Citizen Service Centre Monitori

Feedback about the operations and services of Citizen Service Centre Monitori and Infotori

Turku.fi and the events calendar

Feedback about the city’s website, communications and marketing

General Feedback

General feedback topics refer to those service issues, which, in your opinion, do not fit into any of the subject headings above.

Health services

Primary School Health Care

Give feedback on primary school health care

Special Needs Education Health Care

Give feedback on the health care services of Katariinan koulu, Mikaelin koulu and Samppalinnan koulu as well as Luolavuoren koulu's small classes.

Kaskenlinna Hospital

Rehabilitation wards, long stay wards, contact isolation wards.

Turku City Hospital

In-patient care, hospital-at-home, out-patient clinics

Medical rehabilitation and Assistive Technology Unit

Feedback on medical rehabilitation and Assistive Technology Unit services

Welfare Clinics

Give feedback on maternity and child welfare clinics as well as sexual health/contraception clinic services.

Student Health Care

Give feedback on student health care

Out-patients

Give feedback on all of the outpatient services produced by Turku.

Oral and Dental Health Care Services

Ajanvaraus, arki- ja viikonloppupäivystys, hammashoitolat: Amk, Jäkärlä, Keskushammashoitola, Kirkkotie, Käsityöläiskatu, Moikoinen, Mullintie, Opetushammashoitola, Pansio, Pääskyvuori, Runosmäki, Suikkila ja Varissuo.

Public health surveillance

You can give feedback on health protection, food hygiene, tobacco control, and the protection of animals, for example.

Health Centres and Health Service Advice Centres

Give feedback on health centres and stations, diabetes reception, the distribution of medical care supplies, the Infectious Disease Control Unit, Health Promotion Unit, Health Counselling Centre Milli and the Immigration Services Health Care Services.

Services of the Turku Centre for Occupational Health

Feedback on the services of the Turku Centre for Occupational Health

Secondary Schools and Upper Secondary School Health Care

Give feedback on secondary schools and upper secondary school health care services

Housing, construction, accessibility and water supply issues

Housing

You can give feedback on matters related to housing and residential interiors.

Accessibility

Feedback about the accessibility of streets, green areas and facilities.

Rainwater

Feedback about rainwater (public areas, street areas, parks, ditches, rainwater inlets)

Construction

You can give feedback on site organisation, the condition of buildings and the built environment, or unauthorised construction, for example.

Water supply and sewerage issues

Feedback topics include: public water and sewer drainage issues as well as Turku Water Utility customer relations issues.

Land use planning, the environment, and green areas

Maps and addresses

Feedback topics: maps and addresses.

Urban planning

You can give feedback on urban planning in general. Send all official complaints regarding publicly available land use plans to kaupunkisuunnittelu@turku.fi or by post

Green areas

Feedback topics include: parks, playgrounds, benches and park lighting.

The environment

You can give feedback on environmental matters in the urban area of Turku, such as littering, air quality, noise, waterways, and the nature.

Voluntary environmental workgroups

Residents have the opportunity to affect and change their local environment through voluntary environmental workgroups.

Library, culture and tourism

Library services

Feedback on the services of the Turku City Library

Museum Services

Give feedback on Turku Castle, The Wäinö Aaltonen Museum of Art, The Handicrafts Museum, Biological Museum, Pharmacy Museum, Kylämäki Village, The Old Great Square or the Museumcentre’s expert services (e.g. the collections, outdoors sculpture and heritage).

Other cultural services

Feedback relating to other cultural activities organised by the city

Tourism

Feedback on the services of the VisitTurku tourist office

The orchestra and Turku Concert Hall

Feedback for Turku Philharmonic Orchestra and Concert Hall

Services for the Elderly and People with Disabilities

Home Care

Home care is care that takes place in the client's own home care and services related to that. Home care clients are the elderly, the disabled and the chronically ill, home rehabilitation.

Support for living at home and preventive services

Case management, a support and meeting place for the elderly, well-being centres, Admiral Nurses (memory nurses), dementia day care, support services (food, sauna, private security services, pensioner day care, shopping services) and disabled veterans' services.

Services for People with Disabilities

Vammais- ja kehitysvammapalvelut

Housing Services for the Elderly

Palautetta neljän eri vanhuskeskuksen tehostetun palveluasumisen yksiköissä, vanhainkodeissa ja pitkäaikaissairaanhoidon yksiköissä annettavasta pitkäaikais- tai tilapäishoidosta.

Soutwest Finland Emergency Services

Chimney sweeping services

Feedback on the availability of chimney sweeping services and the professional performance of the services (quality). Any claims and complaints must be taken up with the chimney sweeper

Fire inspection services

Feedback on the quality, availability or invoicing of fire inspection services. Feedback may also be submitted on construction or general safety advice services.

Rescue and emergency care services

Feedback on the rescue and emergency care services.

Rescue Departments training and communications

Feedback on the rescue department’s training courses, events and communication (such as the website).

Civil defence services

Feedback on the quality and availability of the planning, advice and guidance services related to civil defence.

Sports and outdoor activities

Sports services

Feedback relating to sports facilities and services

Outdoor activities

Feedback relating to outdoor sports facilities, such as fitness paths, ski tracks, fields, courts, skating rinks and swimming beaches

Streets, traffic and Föli public transport

FÖLI public transport

You can give feedback on Turku Region Public Transport’s buses, schedules, website, products, and services.

Roads and traffic

You can give feedback on street areas, street lighting, parking, traffic management equipment, or construction sites, for example.

Youth services

Facilities, places and activities for young people